Legends of Puerto Rico 787-605-9060

Booking agreement between user and

Legends of Puerto Rico, Inc.

PO Box 9021692, San Juan, PR 00902-1692

Legends of Puerto Rico 787-605-9060

Booking agreement between user and

Legends of Puerto Rico, Inc
PO Box 9021692,
San Juan, PR 00902-1692

Cancellation Policies

The terms of use, website usage, booking and reservation terms, refund and cancellations policies outlined on this website form the basis of your contract with Legends of Puerto Rico, Inc. PO Box 9021692, San Juan, Puerto Rico 00902-1692.

  1. By asking us to confirm your booking, we are entitled to assume that you have had the opportunity to read and have read these booking conditions and agree to them.
  2. The person that confirmed the booking assures that the other members of her/his group agrees to be bound by the terms and conditions, website usage, cancellations and refund policies posted on this website.
  3. We accept on-line bookings and by telephone.
  4. Telephone and on-line booking (s) are only confirm with full payment (s) with a credit card, if you signify your assent to these terms of use, cancellation and refund policies at the time of booking the tour (s) and/or services (s).

We may change our terms of service from time to time. If we do, we will post a note on our website.

  • We last updated this policy on December 1, 2016.
    1. A booking confirmation will be immediately e-mail when the credit card transaction is approved. Check ALL FOLDERS in your e-mail account.
    2. A reminder e-mail will be send an hour before the scheduled tour time.
    3. A representative of Legends of Puerto Rico, Inc. will require all participants present either a paper or an electronic tour confirmation to be admitted to the tour. No exceptions.
    1. We accept Visa, Master Card and American Express.
    2. The currency that we use for our transactions is the United States dollar.
    3. The person booking the tour must be at least 18 years of age when the booking is made, be authorized by the credit card owner and responsible for making all payments due to us.

    We have a NO refund cancellation policy:

    1. For no-show.
    2. Late arrivals.
    3. Cancellations by client.
    4. Client decides to leave the tour.
    5. Client does not show the booking confirmation to our staff.
    6. Does not find the tour or transportation meeting location because did not follow the instructions provided on the booking confirmation and/or other way of communication.
    7. Will not accept customers in our tours under the influence of alcohol or ilegal drugs and will not be refunded.
    1. Legends of Puerto Rico’s goals are that all participants have an enjoyable and tranquil experience during our tours; for such reason, we reserve the right of admission.
    2. Tour vouchers are not transferable.
    3. All date changes requested by the client must be in writting to the e-mail address printed on your booking confirmation.

    Your booking confirmation includes the following reminder: "Always check ALL FOLDERS in your e-mail account and text messages for updates and reminders on the day of the tour."

    1. Full refund when a tour is cancel due to low bookings; meaning that the minimum required of reservation is not met.
    2. The client will also have the option to take the same tour with the same rate at another time and/or date.
    3. NO REFUND when the client accepts to not be refunded and reschedules the tour on another date and/or time in the same year and confirms by phone or fax or text or in person or e-mail.
    1. NO refunds when the flight is cancelled.
    2. The client has the option to re-schedule for another date available on our schedule.
    3. Only one re-schedule is permitted in the same year.
    4. No refund when the client cancels the re-scheduled service.
    1. We monitor the flights and our staff will meet and greet the passengers at the real arrival time.
    2. No refund available because the transportation service will be modified in according to the arrival time.

    Transit Passengers:

  • A transit cruise ship is when the passengers disembark and boards the ship on the same day, with no luggage with the purpose to visit a port during a limited amount of hours.
  • A 50% refund when the cruise ship does not dock at the San Juan Port.

  • Home port passengers:

  • A home port ship is when passengers with luggage boards the ship to begin there vacation or disembarks to end the cruise vacation.
  • No refund when the ship does not dock at the San Juan Port. The client has the option to re-schedule the transportation to an available date and time on our schedule. Only one re-schedule is permitted in the same year and none refundable./li>
  • None private tours

  • No refund. Call the telephone number on your booking confirmation for directions to join the tour in progress.

  • Private tours and/or transportation:

  • No refund when the ship docks late because we monitor the ship's status. Our staff will meet and greet the passengers at the real docking time. The private service schedule will be modified in according to the ship's departing schedule and within the length of hours booked. Alternative sites and route will be provided in case the sites are closed at the time you are in port.
  • Late arrival - Cruise ship passengers

  • No refund. The PRIVATE TOUR schedule will not be extended due to the client’s late arrival at the agreed meeting location when the ship docked prior or on-time in according to the original scheduled docking time; the service ends at the time scheduled when the reservation was confirmed.

  • Late arrival - Hotel guests

  • No refund. The schedule will not be extended FOR PRIVATE TOURS due to the client’s late arrival at the agreed meeting location at the hotel u other location agreed; the service ends at the time scheduled when the reservation was confirmed.
    1. A 15 minutes grace will be granted from the agreed pick up time at the hotel or other locations indicated in the booking confirmation when the CLIENT HAS NOT notified us they are running late and why.
    2. No refund for no show and late arrival nor return for the passenger (s).
    1. While the service is in progress, cancellations due to weather conditions are solely at the discretion of the driver or tour guide.
    2. A 50% refund will be made if the service that is in progress is cancelled due to severe weather conditions; minus the 6% on-line booking fee.
    3. Full refund when severe weather is confirmed by the authorities.
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